1. Eligibility for Refund

• Refund requests will be considered only for services that meet the defined refund criteria.
• Refunds are applicable only in cases of technical failures, non-delivery caused by the company.
• No refunds will be provided for change of mind, incorrect purchase, or services already rendered.

2. Refund Request Process

• Customers must submit a written request for a refund within 7 days of purchase/service activation.
• The refund request must include order details, proof of payment, and a valid reason for the refund.
• Carico Systems Pvt Ltd. reserves the right to verify claims before processing refunds.

3. Non-Refundable Services

• Custom software development and implementation services
• Subscription fees or service charges already utilized.
• Any third-party integrations or services procured on behalf of the customer.

4. Refund Processing Time

• Approved refunds will be processed within 7 business days from the date of approval.
• The amount will be credited to the details provided in written request.
• Any transaction charges incurred during the refund process will be deducted.

5. Cancellation Policy

• Customers may request service cancellation as per the agreed terms in the service agreement.
• Cancellation charges may apply depending on the stage of service delivery.

6. Modifications to Refund Policy

• Carico Systems Pvt. Ltd. reserves the right to modify or update this refund policy at any time.
• Customers are advised to review the refund policy periodically.